Mystery Shopping

mystery shopping evaluations are an investigation method for the quality of services towards the consumers in shops or companies that have relations with the end consumer.

Different persons, well trained, the Profilers field operators, will play the role of clients and complete a detailed form. These questionnaires are the basis of the report that Profilers will provide for you.
Objective: To identify for you the abilities and behavior of your employees;

Increased sales!
The employees become aware of the fact that they are permanently evaluated and will treat each customer as a potential evaluator - therefore, will treat him adequately. In fact, this is the real situation: every client evaluates the company's personnel, products and services.

Objective: To verify the practice of you quality standards in every sales point, using adapted, complete and reactive measurement solutions; To identify the training needs / Professional building